5lions Privacy Policy

Privacy Policy Introduction

5lions is a platform committed to handling the personal data of players in Myanmar with care and respect. This Privacy Policy ("Policy") explains what data we collect, how we use it, and how we protect it when you use the 5lions website (https://5lions.win) and related services.

By accessing this website, you are considered to have accepted the terms of this Policy. If you do not agree with any part of the Policy, please do not continue using this platform. If you have any questions, you can contact us at any time via 24/7 Live Chat.

Types of Data Collected

We receive data from two sources to provide our services and maintain platform security — data you provide directly and data collected automatically through your use of the website.

A) Data You Provide

• Your name, date of birth, and contact details provided at account registration
• Financial references provided when making deposits or withdrawals via KBZPay, Wave Money, AYA Pay, or CB Pay
• Messages sent through customer service Live Chat
• Documents submitted during identity verification

B) Automatically Collected Data

• IP address, browser type, and version
• Pages visited, clicks, and session data
• Technical data from Cookies and similar tracking tools
• Login and logout records

Purposes for Using Data

We use the data we collect only for the following purposes —

1. To process account registration and verify access
2. To manage deposit, withdrawal, and financial records
3. To deliver gaming services, bonuses, and promotions
4. To provide support through customer service Live Chat
5. To prevent fraud, money laundering, and unauthorised access
6. To meet legal and regulatory compliance obligations
7. To improve and optimise website functionality

Your data will not be used for any purpose not stated in this policy.

Data Security Measures

5lions uses SSL (Secure Socket Layer) encryption and other technical security measures to protect your personal data from unauthorised access, interception, alteration, or destruction.

• Data is protected with SSL encryption before transmission
• Access control systems are in place to prevent unauthorised entry
• Encrypted database technology is used for storing financial records
• Staff access to data is restricted to what is strictly necessary
• Data protection measures are reviewed and audited regularly

That said, we acknowledge that no technology system can guarantee absolute protection. If a security breach occurs, we will notify you promptly.

Data Retention Period

We retain data only for as long as necessary to provide our services and as required by applicable laws.

• Account data — may be retained for a legally compliant period after account closure
• Financial records — from the time of settlement until the period required by law
• Cookie data — varies by cookie type; can be deleted via your browser
• Customer support records — retained for a period for customer relationship management purposes

After the retention period ends, data will be deleted or anonymised.

Your Rights

You have the following rights regarding your personal data —

Right to access and correct

You may request to view the personal data we hold about you and ask us to correct any inaccurate information.

Right to deletion

You may request deletion of your data where no legal obligation requires us to keep it. Financial records can only be deleted after the legally required retention period has passed.

Right to object

You have the right to object to certain data processing activities. However, if you object to data that is essential for providing our services, your account may no longer be usable.

To exercise these rights, email us at [email protected] or contact us via 24/7 Live Chat.