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5lions Frequently Asked Questions
Find complete answers here to the questions players ask most — about depositing, account security, Baccarat and live games, Shan Koe Mee, and support.
This FAQ page covers questions asked every day by players at 5lions, from first-timers to long-time members, organised into five groups. Topics include how to deposit, account protection, how to play Shan Koe Mee and 2D/3D lottery, contacting support, and Live Casino games. Choose the group below that matches what you are looking for.
Deposit Guide
To deposit to 5lions via Wave Money, you need a minimum of 20,000 Ks. Send from your Wave Money number to our provided transfer number, then submit a screenshot of the transfer receipt via Live Chat. Your balance will be credited almost instantly. Note that without a receipt, verification may take longer.
When depositing via KBZPay, make sure you have the correct recipient number. You can start with a minimum of 20,000 Ks. After payment, note down the Reference Number and notify our support team. No deposit fee is charged — the full amount will be credited to your account.
5lions does not charge any deposit fees. However, KBZPay, Wave Money, AYA Pay, and CB Pay may apply their own transfer fees according to their policies. Those fees are the responsibility of the respective payment company and are not related to 5lions — please read that company's terms before making a deposit.
Your deposit should appear in your account within a few minutes. If it does not, contact us immediately via 24/7 Live Chat with your transfer receipt screenshot. Our support team will quickly check the transfer status and assist you. You can also reach us by email — send to [email protected].
Keeping Your Account Secure
Two-step verification is a feature that requires an additional confirmation code beyond your password. With it enabled, even if someone knows your password they cannot access your account. You can turn it on from Account Settings on 5lions, and we strongly recommend doing so for stronger protection.
No one will ever ask for your OTP by phone or chat — including 5lions staff. Your OTP exists solely to protect your account. Sharing it can lead to immediate losses, so never give it out under any circumstances.
The only official URL is https://5lions.win. If you see a similar-looking domain, close it immediately without logging in. Always check that your browser address bar shows a padlock icon and HTTPS. Be careful with links sent via social media — if in doubt, ask via Live Chat.
Change your password immediately and notify our support team via 24/7 Live Chat. The team will review your login history and take steps to secure your account. If you have payment details saved in your account, update those right away and let us know as well.
5lions uses SSL encryption, so data you send cannot be read by third parties. In line with our privacy policy, your data is protected and never shared with any external party without sufficient cause. You can read the full policy at Privacy Policy.
Shan Koe Mee and 2D / 3D
3D is a betting game where you wager on the three-digit number that will be drawn. When results are announced, 5lions references the official announcement and processes payouts immediately. Be aware that sellers offering number prediction services are a scam — do not purchase any such service.
Yes. The 5lions platform is fully mobile-browser compatible, so you can play directly on iOS and Android phones without needing an app. Just open a browser, go to https://5lions.win, and you can play 2D / 3D games smoothly.
In Shan Koe Mee, each player is dealt three cards. The unit digit of the total card value determines the score, and the player with the higher digit wins. Certain card combinations (Dagon, Pone cards) can add special ranks that complicate the outcome. You can read the full explanation in the game UI on 5lions.
In 2D, results are based on the official announcement and are reflected on the site immediately. On 5lions, results are processed automatically without players needing to be present at draw time, so no manual settlement is needed — everything is fully transparent.
Customer Support
Yes. You can contact the 5lions support team directly in Myanmar language. There is no language barrier — describe your issue clearly and you will get a quick response.
5lions customer support is available 24 hours a day, 7 days a week. There are no office hour restrictions, so you can reach out any time — whether it is midnight or early morning.
5lions has only two official contact channels —
• 24/7 Live Chat on the website
• Email: [email protected]
We do not communicate via Telegram, Viber, Messenger, or phone number — anyone contacting you through those channels is not one of our staff.
• 24/7 Live Chat on the website
• Email: [email protected]
We do not communicate via Telegram, Viber, Messenger, or phone number — anyone contacting you through those channels is not one of our staff.
Before getting in touch, please have the following ready — your account username, the time the issue occurred (MMT), and if it relates to a deposit or withdrawal, the transfer reference number and a screenshot. Having these on hand will allow the support team to assist you faster and more accurately.
Baccarat and Table Games
Live Dealer games feature a real dealer playing from a studio, and players watch and participate in real time via camera. Card dealing, wheel spins, and all actions are performed by a person, not a computer algorithm, which is why most players find it more trustworthy.
In Baccarat, there are two sides — Player and Banker. The side whose card total is closest to 9 wins. Players place bets on Player win, Banker win, or Tie before the cards are dealt. Note that 10s and face cards (Jack, Queen, King) have a value of zero.
Dragon Tiger is simpler than Baccarat. Each side — Dragon and Tiger — receives just one card, and the higher card wins. Each round is decided quickly, which makes it a popular choice among many players.
5lions Live Casino offers Baccarat tables at various levels, so both new and experienced players can find a table that suits them. You can check the exact limits in the table's info section after entering the game.
Yes. You can access 5lions Live Casino directly through the browser on Android and iOS devices. The UI is optimised for mobile viewing, and with a good internet connection you will get smooth gameplay and clear video.
Contact us and get your answer
If you can't find the answer you need in this FAQ, contact the 5lions support team directly. Support is available in Myanmar language, so you can explain any issue clearly.
Log in to play at 5lions
24/7 Live Chat
Available in Myanmar language — reach us instantly from the website
Email Support
[email protected] — for detailed inquiries